As someone who might be called usability expert, I’ve often referred to the old saying that the user is always right. As an interface designer on the other hand, I can’t agree with this statement at all. I think users are stupid individuals.
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They click on all the wrong things, avoid clicking on the things you want them to, and simply don’t use the design in the way you intented it to be used. They almost do everything wrong. Believe me, I’m a user myself and I’m screwing up on a daily basis.